Alarm Service Technician
Job description
Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.
Position overview
We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.
Base salary range: $65,000 – $80,000 annually, plus bonus eligibility, commission opportunities (if applicable), and a comprehensive benefits package.
Key responsibilities
Experience with alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
Ability to troubleshoot technical problems.
Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
Customer education and training including a system demonstration.
Conduct a thorough walkthrough/site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
Identify opportunities to improve the use and functionality of the customer's system and provide those recommendations.
Maintain safety practices to prevent against injury and damage to property.
Maintain a clean and organized workspace/job site, ensuring customer satisfaction after the interaction.
Requirements
High school diploma or GED.
Good driving record and valid driver’s license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Must be comfortable climbing ladders and working at heights.
Must be comfortable working in tight spaces such as crawlspaces, attics, and basements.
Low-voltage license or alarm installation certification.
NICET I certification.
Benefits
Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
Medical, dental, and vision coverage
401(k) with employer match
Paid time off and paid holidays
HSA/FSA options
Life and AD&D insurance coverage
Maternity and parental leave
Mental and physical health benefits
Employee resource groups
Volunteer hours
Discounted equipment and monitoring
Employee referral program
Continuing education opportunities
Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.