Assistant Property Manager, Multifamily
COMPANY SUMMARY
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck, ranked the #1 Top Attraction in New York City for the fifth consecutive year in Tripadvisor’s 2026 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of March 31, 2026, ESRT’s portfolio is comprised of approximately 8.0 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY The Assistant Property Manager supports the Property Manager in the day-to-day operations, and overall management of ESRT’s multifamily residential portfolio. This role works closely with the property management, leasing, and on-site teams to ensure exceptional resident satisfaction, operational efficiency, financial performance, and compliance with all applicable local, state, and federal regulations. The Assistant Property Manager serves as a key liaison between residents, building staff, vendors, and management, ensuring seamless communication, high service standards, and effective execution of building operations.
RESPONSIBILITIES PROPERTY FINANCIALS & PERFORMANCE:
Responsible for the overall financial performance of the property, including operating income, expenses, and NOI
Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
Assist in developing annual operating budgets, capital plans, and multi-year forecasts
Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
Partner with Property Manager on financial analysis and reporting
Oversee expense management, vendor costs, and operational efficiencies
RESIDENT EXPERIENCE & LEASING:
Ensure a high level of resident satisfaction through proactive communication and responsive service
Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics
Support leasing teams in driving traffic, managing leads, and executing renewals
Review and approve resident communications, notices, and policies
Handle escalated resident issues and ensure timely, solution-oriented resolution
Support community engagement initiatives to enhance resident retention
TEAM LEADERSHIP & DEVELOPMENT:
Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
Establish clear performance goals and hold team members accountable to service and operational standards
Participate in hiring, performance management, and employee development
Foster a collaborative, service-oriented culture aligned with ESRT values
OPERATIONS & BUILDING MANAGEMENT:
Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
Conduct regular property inspections and ensure building standards are consistently met
Manage work order systems to ensure timely completion of maintenance requests
Ensure compliance with building policies, house rules, and company procedures
Identify operational risks and implement solutions to mitigate them
VENDOR & CONTRACT MANAGEMENT:
Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
Manage contract negotiations, renewals, and vendor relationships
Ensure all vendors maintain proper insurance and meet building requirements
Oversee service contracts for maintenance, cleaning, security, and specialty services
COMPLIANCE & RISK MANAGEMENT:
Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicable
Maintain all building permits, certifications, and inspection records
Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals
Manage incident reporting, insurance claims, and risk mitigation strategies
Ensure staff and vendors complete required safety training and certifications
CONSTRUCTION & CAPITAL PROJECTS:
Develop and execute capital improvement and renovation plans
Partner with project management teams to oversee unit renovations and building upgrades
Monitor project budgets, timelines, and quality of work
Ensure all construction and alterations comply with building standards and local codes
STRATEGIC INIATIVES & REPORTING:
Lead property-level initiatives aligned with portfolio and company goals
Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
Identify opportunities to improve efficiency, resident experience, and asset value
Participate in portfolio-wide initiatives and special projects
WHAT SUCCESS LOOKS LIKE Strong financial performance and achievement of budget targets
High occupancy, strong leasing performance, and resident retention
Exceptional resident satisfaction and service delivery
Well-maintained, compliant, and efficiently operated properties
High-performing, engaged, and accountable teams
KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement
Accurate and timely financial and operational reporting
Strong execution and follow-through across property operations
Effective partnership with Property Manager and on-site teams
REQUIRED SKILLS / ABILITIES Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
Knowledge of residential leasing, rent regulation, and property operations
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of building systems (mechanical, electrical, plumbing)
Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
EDUCATION & EXPERIENCE Bachelor’s degree required; advanced degree or certifications a plus
Minimum of 5–7 years of residential property management experience
Experience managing multifamily assets in NYC strongly preferred
Prior leadership experience managing on-site teams required
PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer
Ability to walk properties extensively, including stairs, for inspections
Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
Dependable – you take a strong sense of ownership and accountability over your work
Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
Curious – you consistently look for new ways to work smarter, not just harder
Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
Positive – you possess a service-oriented attitude with excellent follow through
BENEFITS Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
WELL-BEING Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.