Emergency Client Service Representative - Swing Shift
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Make a Difference When It Matters Most.
At Emergency Veterinary Care Centers (EVCC), we show up for pets and the people who love them on some of their hardest days.
If you thrive in fast-paced environments, believe teamwork makes the difference, and want to work somewhere your voice truly matters — this could be your place.
IMPORTANT NOTE: Our Saginaw location is currently open Fridays 7p until Monday 730a.
Who We Are
EVCC was created by veterinarians, for veterinarians — and for the communities they serve. Founded by 36 local general practice veterinarians (many still actively involved today), we were built to support the veterinary community, not compete with it. Our Saginaw location is proud to provide trusted, emergency-only care to the region.
But what truly defines EVCC isn’t just what we do — it’s how we do it.
WE
Lead with compassion
Support each other without ego
Communicate openly and professionally
Value every role on the team
Recognize that emergency medicine is demanding — and take care of our team because of it
What Life Is Like at EVCC
We genuinely care about whoever walks through our doors — whether it’s a critical patient, an anxious pet parent, or a teammate who needs support during a tough shift. Emergency medicine is intense. It’s emotional. It’s unpredictable.
But it’s also deeply meaningful.
As a Client Service Representative, you are often the very first and last interaction a client has with our hospital. You are the steady, compassionate presence in moments of fear and uncertainty. You are not “just the front desk.” You are the heartbeat of the client experience.
Your voice matters here. Your growth is encouraged. Your role is essential.
Your Role as a Client Service Representative (CSR) - Swing
As a CSR at EVCC, you are the bridge between our medical team and the families we serve. You help create clarity in chaos, provide empathy in stressful moments, and ensure the hospital runs smoothly from the front lines. Whether you’re new to veterinary medicine or bringing years of experience, our CSRs are the backbone of our EVCC team. If you love animals and enjoy helping people, this is an opportunity to build a meaningful, long-term career in veterinary medicine.
This shift will be bridging the gap between am and pm shifts - ideally looking for 11a-11p or 12p-12a.
WHO WE’RE LOOKING FOR You :
Are positive and approachable
Are a team player
Have excellent communication and multi-tasking skills
Are energized by a fast-paced environment
Possess a strong desire to learn and grow
WHAT YOU’LL DO
Anticipate client needs and provide empathetic, timely service
Communicate clearly and compassionately with clients and the clinical team
Greet clients and ensure they are seen by a doctor as promptly as possible
Help clients understand and navigate financial options
Support smooth workflow and case progression through strong teamwork
Coordinate with referring veterinarians and expedite medical records
Accurately input client and patient information
Process payments and maintain detailed records
Keep the front desk area clean, organized, and welcoming
Ensure clients leave with clarity, confidence, and a positive experience
This role requires emotional intelligence, resilience, organization, and heart.
QUALIFICATIONS
2+ years of experience in a client service role
Lead or supervisory experience preferred
Previous veterinary experience is a bonus, but not required
Advanced proficiency in computer programs and practice management software
Ability to remain calm and compassionate in high-stress situations
Highly organized with strong attention to detail and multitasking skills
Team player with a flexible, can-do attitude
Availability to work evenings, weekends, and holidays as needed
How We Invest In You
We believe people do their best work when they feel valued and supported. We offer :
Competitive compensation (depending on experience) including base and 401K match
Comprehensive health and wellness benefits that start on day one
Flexible work schedules to support your life outside of work
Paid Time Off (PTO) because we truly believe in TREAT YOUR SELF mentality
Pet Discounts because your furry friends matter too
A BIG focus on learning and growing, we offer continuing education (CE) allowance, so we are always delivering state of the art medicine to our patients
Mentorship and real career growth opportunities
And the little (big) things, like comfy scrubs and cool EVCC swag
If You’re Looking For…
A hospital where:
Your skills are respected
Your growth is supported
Your team has your back
Your work truly matters
We’d love to meet you.
Learn more at www.evcc.com or contact our clinic staff recruiter, Ashley, ashley@evcc.com for more information.
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