Facilities Help-Desk Coordinator

Helpdesk Coordinator - Facilities Management

Based In Hagley £28,500 rising to £29,500 after probationary period

Basic overview of duties

To report directly to Helpdesk Manager on a day-to-day basis. Actively seek ways to improve overall efficiency of service helpdesk functions. To take a proactive and professional approach when liaising with all company office based & engineering employees, Management and any third-party sub-contractors. Aiming to ensure that all KPI/SLA with all contracts are met and kept to a high standard. To actively seek new third-party sub-contractor within region that fall within the guidelines of the company’s rate structure. Continue to seek ways to help the company to become more profitable.

Primary Job Functions

• Logging reactive breakdowns onto system.
• Assigning/despatching PPM, reactive breakdowns and quoted works to engineers.
• Raising purchase orders for engineering employees and third-party sub-contractors.
• Ordering and chasing materials required for assigned works, and update system
• Chasing quotes from wholesalers and third-party sub-contractors and update system.
• Ensuring PPM/reactive works are meeting SLA/KPI deadlines and “First-Fix” expectations in timely fashion.
• Producing quotations.
• Compiling weekly analytical reports as required.
• Updating Job Logic system, and customer portals
• Covering OOH callout on rota basis.

Secondary Job Functions

• General office/reception duties such as answering the phones, Email, scanning, etc.
• Assisting with covering other colleagues whilst on holiday/sickness.