Customer Service and Operation Supervisor

Customer Service:

1. Handle customer inquiries regarding shipment status, schedules, rates, and documentation.
2. Maintain good relationships with customers and overseas agents.
3. Provide shipment updates and proactive communication for any delay or issue.
4. Follow customer SOP and ensure service quality.

Operations:

1. Arrange booking with shipping lines / co-loaders.
2. Coordinate export and import shipments from booking until cargo...

1. Bachelor’s degree in Logistics, Supply Chain, International Business, Import-Export, or related field.
2. Minimum 3 years of experience in Seafreight Operations / Customer Service in a freight forwarding or logistics company.
3. Good knowledge of ocean export/import procedures and shipping documentation.