Customer Service Officer / Coordinator
Privaloma:Principal
Job Responsibilities:
- Manage customers’ orders efficiently.
- Assist in the generation of sales order, delivery order, invoice, and credit note.
- Monitor and promptly respond to email correspondence and customer inquiries.
- Ensure accuracy in receipts, amounts, and records.
- Handle all incoming inquiries via phone, fax, email, and walk-ins.
- Execute day-to-day sales order processes.
- Collaborate with other departments to fulfil customers’ orders.
- Provide indoor sales support.
- Perform any other ad-hoc duties assigned by Management.
Job Requirements:
- Minimum 'O' Level or Diploma qualification.
- Preferably with at least 2 years of relevant experience.
- Excellent communication, interpersonal skills, and customer oriented.
- Proactive with a strong ability to prioritize tasks effectively.
- Capable of working under pressure and managing multiple tasks.
- Familiarity with ERP/NAV system is a plus.
- Diligent and dependable with a positive attitude.
- Ability to communicate in Mandarin to liaise with Mandarin-speaking clients.
Working Hours:
5.5 days’ work week (Alternate Saturday)
AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR
AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)
Work Location :
5 Jalan Tepong, Singapore 619325 (Transport is provided: Pick-up point at Lakeside MRT Station)
Why Join Us:
- Be part of a company that values and invests in its employees.
- Work in a collaborative and inclusive environment.
- Have a strong supportive culture that encourages innovation and career growth.
- Competitive compensation and benefits package.
Attractive Staff Benefits:
Performance Bonus, Medical Benefits, and Staff Purchase, etc.