Country Manager

DOMINO'S PIZZA SINGAPORE PTE. LTD.Singaporemycareersfuturepaskelbta 2026-09-22

Privaloma:SeniorLead

Develop and execute the country business strategy in line with regional/global objectives.
Translate corporate strategy into clear annual operating plans and measurable targets.
Identify market opportunities, competitive threats and emerging consumer trends.
Develop strategies for revenue growth, market share and long-term profitability.
Act as the Senior Leader and face of the brand within the country.
Provide regular business performance updates and recommendations to the Board / Regional Leadership.

Own the country P&L and overall financial performance.
Deliver agreed sales, EBITDA, restaurant contribution and cash-flow targets.
Lead annual budgeting, forecasting and long-range business planning.
Drive same-store sales growth, transaction growth and average check improvement.
Optimize food cost, labor cost, occupancy, utilities and other operating expenses.
Monitor store-level economics and identify underperforming units.
Ensure strong financial controls, cash management and loss prevention.
Evaluate ROI and payback for new stores, remodels, technology and other capital investments.

Provide leadership across all restaurants and operating channels.
Ensure consistent execution of QSR operating standards, SOPs and service procedures.
Drive improvements in speed of service, food quality, order accuracy and restaurant productivity.
Establish and monitor operational KPIs and performance dashboards.
Conduct regular store visits and business reviews.
Identify operational gaps and implement corrective action plans.
Ensure high standards of cleanliness, food safety, maintenance and Store appearance.

Own customer experience and brand reputation across the country.
Ensure consistent delivery of brand standards across all customer touchpoints.
Monitor customer feedback, complaints, ratings and satisfaction metrics.
Partner with Marketing to improve traffic, frequency, loyalty and customer engagement.
Ensure local marketing initiatives are aligned with the overall brand positioning.
Identify opportunities to adapt the proposition to local consumer preferences without compromising brand standards.

Build and lead a high-performing country leadership team.
Drive a performance-oriented and customer-focused culture.
Ensure effective recruitment, training, engagement and retention of store teams.
Develop a strong pipeline of Store Managers and District Managers.
Ensure compliance with employment legislation and company HR policies.

Lead the country's store expansion strategy.
Identify and evaluate potential locations and markets for new stores.
Partner with Project & Development team on site selection and feasibility.
Oversee new-store openings, relocations, remodels and major capital projects.
Ensure new stores achieve agreed opening timelines, budgets and performance targets.
Evaluate acquisition, franchise, master-franchise and partnership opportunities where applicable.

Ensure reliable, cost-effective supply of food, packaging, equipment and other operating requirements.
Partner with Supply Chain and Procurement to optimize COGS and supplier performance.
Maintain appropriate inventory levels and minimize waste, shortages and stock-outs.
Develop strong relationships with key suppliers and strategic partners.
Ensure suppliers meet required quality, food safety and brand specifications.

Work closely with Marketing to develop country-level commercial plans.
Drive sales through promotions, menu innovation, pricing and channel optimization.
Develop strategies across dine-in, takeaway, drive-thru, delivery, digital and other relevant channels.
Monitor competitor pricing, promotions, product launches and market activity.

Ensure compliance with all applicable food safety, health & safety, employment, licensing and regulatory requirements.
Establish appropriate risk-management and internal-control processes.
Ensure stores consistently meet audit and compliance standards.
Manage significant operational, financial, legal and reputational risks.
Lead the country's response to major operational or reputational incidents when required.

Build effective relationships with franchise partners, landlords, government agencies, suppliers and other external stakeholders.
Maintain strong alignment with regional/global headquarters.
Represent the company in industry and business forums where appropriate.
Ensure effective communication between country and regional/global teams.

Bachelor's degree in Business, Hospitality, Finance, Marketing or a related discipline
12–15+ years of progressive experience in QSR, restaurant, FMCG or related consumer-facing businesses.
At least 5 years in a senior multi-unit / country / business leadership role.
Proven experience managing a significant P&L.
Strong track record of growing multi-unit restaurant businesses.
Experience in franchised or multi-brand QSR environments is highly desirable.
Experience in new-store development and market expansion preferred.
Strong commercial and financial acumen.
Deep understanding of QSR operations and restaurant economics.
Proven ability to lead large, geographically distributed teams.
Strong strategic planning and execution capability.
Excellent understanding of customer, brand and consumer dynamics.
Strong negotiation and stakeholder-management skills.
Data-driven and commercially entrepreneurial.
High level of ownership, accountability and execution discipline.