Product Support Specialist
As a Product Support Specialist, you will be a key point of contact between our Product, Tech, Customer Success and Sales teams. You will help teams understand and solve product-related questions and issues, while keeping our product knowledge up to date.
This is a role where you will learn and grow into a product-focused position. We are looking for someone with some professional experience, strong communication skills and a genuine interest in how digital products work. You don’t need to know everything from day one — curiosity, ownership and the ability to learn quickly are what matter most.
WHAT WILL YOU DO?
- Follow and manage product-related tickets, ensuring issues are properly understood, followed up and resolved or escalated.
- Support Customer Success and Sales teams with product and technical questions.
- Follow the product closely and stay up to date with new features and changes.
- Take ownership of product-related topics when the relevant team member is unavailable, ensuring important follow-ups are not lost.
- Investigate recurring issues and identify opportunities for better documentation, training or product improvements.
- Translate customer and business needs into clear information for Product and Tech teams.
- Support product trainings and improve internal product knowledge.
- Work with global teams when needed on product-related topics and local feedback.
WHAT ARE WE LOOKING FOR?
- Fluent English, both written and spoken, is a must.
- 1–2 years of professional experience, ideally in product support, customer support, technical support, operations, SaaS or a similar environment.
- Strong communication skills and the ability to explain technical or product topics clearly.
- Comfortable working with tickets, support tools and different stakeholders.
- Genuine interest in digital products and technology. You don’t need to be a developer, but you should not be afraid of technical topics.
- Strong problem-solving skills and the ability to investigate issues before escalating them.
- Ability to manage multiple topics and keep track of follow-ups.
- Proactive, self-motivated and independent working approach.
- Good analytical and organizational skills.
- A results-oriented mindset and a strong sense of ownership.
IT WOULD BE A PLUS IF YOU HAVE
- Experience with a SaaS or digital product.
- Experience with tools such as Jira, Salesforce, Zendesk or similar platforms.
- Basic understanding of web applications or technical troubleshooting.
- Experience working with Product or Engineering teams..