Application Support Engineer23015

Logging all relevant incident/service request details, allocating categorization and prioritization codes

Providing first-line investigation and diagnosis

Resolving those incidents/service requests they are able

Escalating incidents/service requests that they cannot resolve within agreed timescales

Following up till the closure of the incident with second- and third-line support

Keeping users informed of progress

Closing all resolved incidents, requests and other calls

Conducting customer/user satisfaction call-backs/surveys as agreed

Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Communicate with the software Developers and Engineers to address any Problem in the Program Logic.

Improve the business Process by integration.

Keep track on integration projects and ensure that they meet business.

Identify and resolve the system issues.

Problem Solving, Support IT teams on problems.

Monitor and maintain computer systems and networks

Provide clients with technical support as needed and relay information to our development teams for ongoing maintenance and update needs

Optimize applications by integrating new technologies and performing upgrades

Contribute to sales presentations, as well as demonstrating prototypes and completed applications

Perform diagnostic tests and debugging procedures while improving code and re-designing tasks

Generate ideas for software innovation based on market trends

Document development processes, procedures and application version histories

Keep up with advancements in application engineering and new technologies

Experience +3 years in similar role.

Previous Experience in SQL Database is a Must.

Previous Experience with IIS is a must.

Knowledge with software development, ASP. Net Core is a big plus.

Proven work experience as an Application Engineer or similar role

Extensive experience in deploying, optimizing and maintaining software

Excellent analytical and problem-solving abilities

Superb collaboration and communication

Great organization and time management

Familiar with web application and scripting languages.

Deep Knowledge of windows server 2016 &2019.

Solid Knowledge of best practices in IT administration and system security (Preferred ).

Bachelor’s Degree in computer science, information Technology, information systems or similar .

Relevant training and/or certifications as an Application Engineer