Retail Manager
E-Commerce
Key Responsibilities
Sales& Store Performance
- Drive daily, weekly and monthly sales targets and basket size for the outlet.
- Monitor sales trends and fast/slow-moving SKUs; feed back to HQ/merchandising on replenishment and promotions.
- Plan and execute in-store promotions, bundle deals, and seasonal displays (e.g. festive,back-to-school).
- Track and report daily sales, footfall, and shrinkage figures to the Area/Operations Manager.
Inventory& Merchandising
- Manage stock ordering, receiving, storage, and replenishment to avoid stock-outs of high-turn over items.
- Conduct regular stock counts/cycle counts and reconcile discrepancies against POS/inventory system.
- Ensure merchandise is displayed per planogram, price-tagged correctly, and shelves are well-stocked and tidy.
- Coordinate with suppliers/warehouse on delivery schedules and returns of damaged/expired goods.
Manpower& People Management
- Recruit, train, schedule, and supervise store staff (assistant manager, sales assistants, cashiers, part-timers).
- Prepare duty rosters covering opening/closing hours, weekends and public holidays.
- Coach staff on product knowledge, upselling, and customer service standards; conduct performance reviews.
- Handle staff discipline, grievances, and escalate HR matters as needed.
Customer Service
- Ensure prompt, friendly service at the cashier and shop floor; personally handle escalated complaints and refunds.
- Uphold store cleanliness, safety, and a pleasant shopping environment for a largely price-sensitive, walk-in customer base.
Cash, Loss Prevention & Compliance
- Oversee daily cash collection, banking, and POS reconciliation; investigate and report variances.
- Implement loss-prevention measures against theft/pilferage (staff and shoplifting) and manage CCTV/security checks.
- Ensure compliance with company SOPs, fire safety, halal/labelling requirements (where applicable), and MOM workplace regulations.
- Maintain proper records for audits (stock, cash, manpower, incident reports).