Contracts Operation Specialist

We are looking for a detail-oriented, self-oriented, and experienced Contract Operations Specialist to join our dynamic and fast-growing team. 

Manage, optimize, and continuously improve Jira workflows related to the end-to-end contract signing and document management process

Analyze contract workflows and operational data to identify inefficiencies, recurring issues, and opportunities for process improvement

Prepare regular analytical reports and performance insights to support management decision-making and identify risks, and areas for improvement

Oversee the end-to-end document lifecycle, including document creation, registration, review, approval, signing, distribution, filing, archiving, and retrieval

Review and approve Jira tickets related to contracts and documentation, ensuring accuracy, completeness, proper documentation, and compliance with internal policies and procedures

Maintain a strong understanding of document management principles, internal documentation standards, and contract administration requirements

Monitor contract processing timelines and operational performance, proactively identifying delays and implementing corrective actions to improve turnaround time.

Ensure the confidentiality, integrity, and controlled access of contractual and business documentation throughout its lifecycle

Establish and maintain effective document classification, naming, registration, filing, and archiving practices across digital and physical records

Maintain a structured and easily accessible document archive, enabling efficient document retrieval, traceability, and long-term preservation of records.

Coordinate and communicate effectively with Legal, Procurement, Finance, Operations, and other stakeholders involved in contract and document management.

Develop and deliver training sessions on contract signing, document management, Jira workflows, and related operational procedures.

Create and maintain process documentation, guidelines, and standard operating procedures (SOPs) to ensure consistency and knowledge continuity across teams

Support process automation and digitalization initiatives by identifying opportunities to reduce manual work, improve data quality, and increase operational efficiency

At least 2 years of professional experience in a similar role

Advanced knowledge of Armenian, Russian, and English languages

Accurate, detail-oriented personality, ability to meet deadlines

Excellent computer skills in MS Office

Excellent communication and negotiation skills

Strong time management skills

Analytical thinking and problem-solving skills

Interpersonal skills, ability to develop effective working relations with colleagues

High sense of responsibility and ability to work under pressure

Strong interpersonal and communication skills