Supervisory Program Manager (Assistant Director)

Department of State HeadquartersAtlanta, Georgia, Boston, Massachusetts, Buffalo, New York, Centennial, Colorado, Charleston, South Carolina, Charlotte, North Carolina, Chicago, Illinois, Cincinnati, Ohio, Dallas, Texas, Detroit, Michigan, El Paso, Texas, Honolulu, Hawaii, Hot Springs, Arkansas, Houston, Texas, Kansas City, Kansas, Los Angeles, California, Miami, Florida, Minneapolis, Minnesota, New Orleans, Louisiana, New York, New York, Philadelphia, Pennsylvania, Portsmouth, New Hampshire, Saint Albans, Vermont, San Diego, California, San Francisco, California, San Juan, Puerto Rico, Seattle, Washington, Stamford, Connecticut, Tucson, Arizona, Washington, District of Columbiausajobspaskelbta 2026-10-09

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This position is located in a Passport Agency or Center, Directorate of Passport Services, Bureau of Consular Affairs, Department of State. The Directorate of Passport Services and its passport agencies/centers are responsible for providing the American public with the millions of passports applied for each year.

Major duties

Assists the Agency Director in all phases of the planning and direction of agency/center programs and operations as well as contributing to the development and implementation of nationwide policy and procedural guidance.
Serves as an authoritative source for decisions and guidance and actively participates in nationwide strategic program planning for the management of all passport agencies/centers.
Exercises the full range of supervisory responsibilities and authorities, as delegated by the Agency Director, to ensure that the work of the agency/center is accomplished in a timely, efficient, and effective manner.
Evaluates administrative regulations, procedures and policy directives to determine applicability throughout the passport agency/center and actively participates in developing, recommending, negotiating, and implementing policies and procedures.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience developing new or modified administrative programs policies, regulations, goals, or objectives; Experience advising on administrative laws, policies, regulations, and precedents applicable to the administration of key programs; and Experience planning, directing and coordinating program activities related to passport adjudication, processing, anti-fraud, and acceptance function There is no substitute of education for specialized experience for the GS-14 position. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.