Senior Business Associate (Patient Service Lead)

Lead the patient experience at an established dental group. You set the standard at the front desk, guide the team, and keep daily operations on track — on fixed day hours.  Work schedule: 5-day work week on a rotating shift, including at least one weekend day. Two rest days every week. Day shifts 8:30am to 6:15pm. No night shifts. Clinics closed on public holidays.  What you'll do  Hold the standard of front-line patient service 

Guide and train front-desk team members; allocate duties and cover gaps 

Handle escalations and service recovery 

Oversee accurate payments, end-of-day settlement and timely claims 

Carry out the administrative work behind daily clinic operations (reports, records, supplies, coordination) 

What we're looking for  Prior front-desk or patient-service experience, ideally in a clinic or healthcare setting 

Experience guiding or training a team 

Able to perform all core front-desk duties well: patient booking, payments, insurance claims (CHAS, Medisave, insurance) and patient correspondence 

Strong written and spoken communication; a local diploma or equivalent (required) 

Rotating roster including one weekend day 

Why join us  $2,800-$3,400, based on supervisory experience 

5-day week, two rest days, day shifts only, no nights, all public holidays off 

CPF, outpatient insurance, paid leave, leadership incentives 

Clinician-led, not investor-owned. Three clinics, operating since 2005.