Senior Customer Success Manager, Enterprise
Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City!
As a Senior Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities.
What you’ll do:
Ensure the retention, growth, and satisfaction of a portfolio of customer accounts
Work with the Implementation Manager during implementation to understand customer’s success criteria and system configuration
Partner with customers to build out a customer journey to help them reach their business goals
Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires
Produce and deliver web-based and in-person training sessions and strategic reviews for customers
Field phone and email-based support inquiries from customers
Work cross-functionally with Dealpath’s Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations
Be an advocate and leader for innovating Customer Success processes and how we support large teams at scale
Required Qualifications
A curious and self-motivated team player, ready to embrace a fast paced, high-growth environment
Product-focused; you enjoy and feel challenged mastering new software
Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes
Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
The skill set:
Bachelor’s degree or higher
4-7 years of customer success, account management, and/or commercial real estate experience
Strong written and verbal communication skills, including comfort with presenting to senior executive audiences
Empathy for customers and passion for helping them
Demonstrated ability to manage ambiguity and apply problem-solving skills
High attention to detail and accuracy
Strong knowledge and proficiency in Excel / Google Sheets
Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background.
Nice to haves:
Commercial real estate background
Familiarity with SQL, Salesforce, Asana, Gong, and AI tools
The Perks & Culture:
Medical, dental, and vision insurance.
Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
401(k) retirement plan.
Paid Parental Leave.
Flexible Time Off (FTO) policy.
Commuter benefits program.
Monthly wellness reimbursement to support physical and mental well-being.
Hybrid Work Policy.
Base salary: $100,000–$120,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $125,000–$150,000.
This position is also eligible for Dealpath's equity plan.
Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.
Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
About Dealpath :
Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, Oxford Properties, New York Life, UBS, Manulife, DWS, and Principal.
By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.
Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.
We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture — we’d love to meet you!
Interview Process Notice
Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.