Sales Manager

Responsibilities:

Develop and implement effective sales strategies to achieve company revenue targets.

Lead, supervise, and motivate the sales team to meet and exceed sales objectives.

Set individual and team sales targets and monitor performance regularly.

Identify new business opportunities, markets, and potential customers.

Build and maintain strong relationships with existing and prospective clients.

Develop and manage the sales pipeline from lead generation to closing.

Monitor market trends, competitor activities, and customer preferences.

Conduct regular sales meetings, coaching sessions, and performance reviews.

Track sales activities and prepare weekly and monthly sales reports for management.

Follow up on leads, quotations, proposals, and pending customer decisions.

Negotiate pricing, contracts, and business terms within approved company guidelines.

Work closely with the marketing and operations teams to ensure smooth service delivery.

Handle escalated customer concerns and ensure timely resolution.

Monitor sales expenses and ensure activities remain within the approved budget.

Develop strategies to improve customer retention and repeat business.

Ensure the sales team maintains accurate customer and sales records.

Train new sales staff and continuously develop the team's sales skills.

Ensure compliance with company policies, procedures, and sales standards.

Drive the achievement of monthly, quarterly, and annual sales targets.

Perform other duties assigned by management.

Requirements:

Minimum of an HND in Business Administration, Marketing, Sales, or a related field. Minimum of 3 years of relevant sales experience, preferably with at least 1–2 years in a supervisory or managerial position. Proven record of achieving or exceeding sales targets. Experience in the beauty, spa, hospitality, retail, or service industry is an added advantage.

Key Skills & Competencies:

Strong leadership and team management

Excellent communication and negotiation skills

Business development and relationship management

Target-driven and results-oriented

Strong analytical and problem-solving skills

Customer service skills

Sales forecasting and reporting

Ability to motivate and manage a sales team

Good knowledge of CRM and Microsoft Office tools

Strong decision-making and organizational skills