Programmes and Operations Associate

Job Description – Programmes and Operations Associate

Daughters Of Tomorrow Limited

Registered as a charity under the Charities Act of Singapore, Daughters Of Tomorrow complements and supports existing training and workforce-related agencies by connecting volunteers and community resources to enable each woman on an individual level. By deep-diving into the practical day-to-day constraints of these women, we offer hand-holding and individual coaching to help each woman reach regular and sustained employment. Our clients are women aged 18 to 63 from low-income families (living on less than $1500 per capita per month), mostly living in government-subsidized rental flats, and facing multiple stressors in their families. Through sustained employment, women in our employment bridging programme regain confidence in themselves and gain a social support network that helps them through their difficult times.

Programmes and Operations Associate

About the Role

The Programmes and Operations Associate supports the planning, coordination and execution of DOT’s pre-employment preparation programmes, workshops and services for women from low-income communities. This role combines programme operations, case management and administrative responsibilities to ensure smooth programme delivery, participant engagement and accurate data management.

Responsibilities

A) Programmes and Operations Execution

• Call, orientate and recruit women referred to DOT for all pre-employment preparation programmes, services and workshops.
• Conduct intake assessment and basic triage according to SOP.
• Coordinate programmes and liaise with stakeholders including women, community partners, volunteer childminders and volunteer trainers in a timely and responsible manner to ensure proper attendance and execution of programme.
• Responsible for ensuring healthy programme registration numbers.
• Prepare all programme materials including soft and hard copy training materials, AV, decorations, F&B etc according to SOP.
• Coordinate for any transportation support for heavy materials to be sent to programme venue.
• Ensure that all programme information is disseminated to participants, volunteers and GOH according to SOP.
• Be physically present at programmes islandwide to set up AV equipment, presentation slides, seating arrangements, decorations and F&B during graduation, orientate all participants and volunteers, ensure children safety, record all attendance and observe programme (programmes are typically on weekday evenings and weekends).
• Communicate and build rapport with all stakeholders in a professional and timely manner.
• Maintain programme group chats on Whatsapp using company line and share EDMs on upcoming programmes and events.
• Flexible to step in as a childminder during programme execution where necessary.
• Support any major DOT annual events including IWD, Mother’s Day, DOT Gala, Employer Awards, Golf Fundraiser.

B) Case Management

• Conduct intake assessments and provide structured case management for women referred to DOT, ensuring alignment with qualifying criteria and DOT’s SOP.
• Develop and monitor individual action plans with women to support their journey toward employment and family stability.
• Coordinate referrals and liaise with social service agencies, employers, and community partners to provide holistic support.
• Maintain timely and professional case notes, ensuring information is updated in DOT’s system for continuity of care.
• Work collaboratively with the Employment Bridging and Programmes teams to identify barriers, track progress, and ensure women are supported in achieving sustained employment.
• Escalate complex cases to senior staff or relevant social service partners when higher-level intervention is required.

C) Administration

• Responding to and triaging email enquiries to relevant departments.
• Ensuring that all data entry is keyed in a timely and accurate manner after the completion of each session.
• Prepare basic reporting numbers for programme attendance.
• Collect relevant data using standard forms, and update personal data in system and relevant documentation where necessary.
• Input relevant observations in system to maintain clear communications with Employment Bridging team.
• Communicate directly with social workers and referral partners via email on any updates for their clients as required by Programmes and Operations Manager.
• Disseminate and collect survey data for programmes where required.
• Edit digital flyers using Canva to reflect updated programme information.
• Ensuring that all data and information are kept confidential according to PDPA regulations.

Qualifications

• Diploma Holder (Social Work, Human Services, Psychology, or related field preferred for case management track).
• Minimum 2-3 years in customer service, events/ programme management, or social work/case management.
• Singaporean or PR.

Preferred Skills and Competencies

• For programme track: event coordination, stakeholder engagement, AV setup, Canva design.
• For case management track: interviewing, counselling, assessment, inter-agency collaboration, strong report writing.
• Proficient in Microsoft Excel, Word, PowerPoint, Design Skills (Canva), Data Entry, AV setup
• Good spoken and written communication skills.
• Strong affinity for people interaction; ability to manage minor conflicts.
• Ability to handle unforeseen situations such as last-minute cancellations, special requests, AV hiccups etc.
• Punctual and reliable with flexible work arrangements.
• Self-motivated with the ability to work independently and proactively in a team.
• Highly organised, with strong attention to detail, and able to coordinate across internal stakeholders including sponsors, partners and participants.
• Ability to thrive in uncertainty, and build processes as we grow as an organisation.
• Ability to communicate and collaborate effectively across departments
• Ability to prioritise and manage multiple programme deadlines.
• Desire to learn and adapt to new technologies.
• Highly motivated and willingness to learn

Direct Supervisor

Head of Impact

Key Stakeholders

• Women referred to DOT for employment support
• Community partners who refer women to DOT
• Community partners providing venue support
• Volunteers including childminders, trainers, GOH, external partners