SENIOR/TRAVEL CONSULTANT

Roles and Responsibilities:

• Ensure consistent service levels applicable to the SLA
• Ensure that service level agreement is met
• Maintain high level as of service standards consulting skills by offering dedicated and professional customer service and constantly monitoring changes and updates.
• Arrange travel services to clients not limited to air tickets issuance, arrange visa, and other specific travel requirements.
• Communicate corporate deals and offered best airfares option or alternative route of travel
• Planning and creation of client itineraries, ensure itineraries and air tickets are issued timely and accurately.
• Ensure all client’s company profile and travellers data are kept updated regularly
• Responsible for accurate data entered into GDS and mid office system for accurate for both financial and clients’ data reporting
• Process refunds and/or invoices in a timely manner
• To understand client’s travel policy and advise business travellers when necessary.
• Attend relevant internal training sessions as identified, run externally and internally to keep your technical and professional knowledge current
• Maintain a positive attitude towards fellow colleagues, managers and clients at all time
• Ensure a good relationship is developed with airline, hotel and car representatives and associated personnel. Utilise these relationships to gain best service and arrangements for the customer and our company
• Other duties and responsibilities assigned by Operations Team Manager