Customer Service Leader (Non-Life Insurance)
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday Work Location: 479 An Duong Vuong, Binh Phu Ward, Ho Chi Minh City.
- Monitor and control project quality, including reviewing outputs, identifying errors, and proposing corrective actions.
- Manage risks and implement fraud prevention measures.
- Coordinate with the client, partners, and internal departments.
- Train and guide team members.
- Work closely with the team to implement improvements, ensuring compliance with defined standards and client expectations.
- Prepare reports on productivity, quality metrics and additional reports as management requires.
- Support hands-on claims processing and provide backup coverage as needed
- Perform other tasks as assigned by the Manager.
Job requirements:
- Candidates must have at least 2 years of experience in processing non-life insurance or electronic device insurance claims, along with 2 years of experience in team management or a supervisory role
- Good English communication
- Strong communication skills, logical and analytical thinking skills.
- Ability to handle situations effectively, manage risk, and work under pressure.
- Willingness to work overtime on public holidays and provide backup support for claims processing, including weekend shifts on Saturday or Sunday.
Benefits package:
- Attractive compensation package (salary + monthly allowance of 500,000 VND)
- Monthly performance bonus up to 1,000,000VND
- 13th-month salary aligned with both individual and company results.
- Yearly salary review
- SHUI with full salary, private healthcare and annual health check-ups.
- Rewards of up to 20,000,000 VND for German and English language certificates.
- Variety of engaging activities and well-being programs designed to foster team bonding and support work-life balance.
- A dynamic and inclusive work culture, fostering open communication, innovation, and continuous improvement.
- Ongoing learning and development opportunities, including on-the-job training and skill enhancement programs.
- Clear career development path, with opportunities for internal promotion based on merit and potential
Skills: Problem Solving, Customer Service, Strong Communication Skills