VIP Customer Service Associate

Familiar with A and A+ customer categories

VIP account management

Customer complaints handlings

Inbound and outbound calls

Customers inquiries handling (phone/social media/emails)

Reporting and analysis

Communicating with back offices and non-customer-facing departments

Great ability to multitask

Familiar with loyalty programs and C. Sat practices

Excellent English Language

Customer service experience from 3 to 5 years

Experience in high-end products/services or luxury brands

Very good experience dealing with A and A+ customer categories

Very presentable with excellent communication and service promoting skills

Passionate about fashion and luxury products

Face to face customer service experience