Teller

About the company

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job purpose

Perform services such as attending to CDMs functions, cash management as per bank’s policies, handling bulk cash deposits and withdrawals, checking of vouchers posted by regular tellers and performing functions of regular tellers whenever assigned.

Principal accountabilities

Perform all functions relating to Cheque Deposit Machines (CDM) located in the branch premises, at specified time intervals, including collection of physical cheques, tallying the number of cheques with the CDM journal and sending them to clearing department within agreed turnaround time (TAT).

Ensure to process special clearing cheques and foreign currency cheques within agreed TAT.

Ensure to open the vault system as per service level agreement (SLA).

Maintain and manage the cash accurately, and transfer the excess cash received from the tellers to vault and withdraw the cash as and when required ensuring safe custody and handling of cash.

Ensure that all tellers hand over all the physical cash and maintain their cash box balance at zero and tally with general ledger (GL) at end of the day, and to make prompt investigation in case of any difference.

Ensure to maintain required branch vault cash for next working day.

Ensure to check and balance cash online transactions for all the tellers.

At end of the day, check tellers’ cash proof is zero and obtain the tellers’ signature; any over/short transaction reported to branch operations manager (BOM).

At regular intervals, check the postings carried out by tellers against the transactions journal presented by them and sign on the report. Any discrepancy identified should be immediately actioned to eliminate the risk of financial loss to the bank.

Perform bulk cash receipt and withdrawal transactions, ensure correct receipt/issue of cash, accurately credit/debit the customer’s account and acknowledge the receipt to the customers.

Monitor sundry and suspense accounts, issue demand drafts (DDs), manager’s cheques and internal transfers.

Ensure customers’ average waiting time is maintained at standard level.

Ensure that the local and foreign currency held does not exceed the daily required limit.

Ensure that cheques/debit instruments are in order before effecting the payment and make accurate debit entry in the customer’s account as per bank’s procedures to protect the interest of customers and the bank.

Make the payments/inter account transfers within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer’s account without approval.

Be well conversant with the duties and responsibilities of branch operations manager (BOM) and officiate in that capacity during BOM’s absence.

Prepare and review daily teller voucher bundle, ensure total number of vouchers are matching with teller financial transaction daily report and ensure sending the same to internal control by maximum next working day.

Monitor any high variance in total number of achieved transactions between teller and report the same to line manager officially.

Guide branch tellers to adhere to bank policies and procedures, and provide required training for new joining tellers.

Guide and encourage customers to use our digital channels for all cash deposits and withdrawals.