Skip Trace and Administrative Officer

COLLECTIUS CMS (S) PTE. LTD.Singaporemycareersfuturepaskelbta 2026-09-23

Review the assignment under status TRC-TEAM from mediator daily
Conducts tracings to locate contact details of debtors through search files, media etc.
Updated the new contact found to Collection System in the memo/notes.
Pass the report to Skip Trace Manager to check before sending to Managing Director.
Acting as back up for Skip Trace Manager for submitting the weekly report
Acting as back up for Support Operations Email.
Other ad-hoc duties as assigned by the immediate supervisor.
Monitor centralized email inbox on a daily basis during business hours.
Review and action all incoming and outgoing emails as per process to assign or forward them to the relevant internal teams.
Identify items requiring urgent attention / escalation (e.g. complaints, regulatory matters etc.).
Ensure emails relating to complaints, whistleblowing, data protection, or compliance matters are handled in accordance with company policies.
Maintain proper email records, including tracking, filing, and audit trails where required.
Escalate potential service lapses, complaints, or high-risk issues to management without delay.
Support periodic reviews and reporting on inbox activity, response times, and service quality.
Maintain Service Level Agreement according to process.

Basic administrative or operations experience.
Strong attention to detail and ability to identify sensitive or high-priority matters.
Good written communication skills.
Ability to follow procedures and exercise due diligence.
Familiarity with email systems and basic record-keeping.

Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave)
Annual Leaves (capped to 20-days)
Compassionate Leave (capped to 3-days)
Marriage Leaves (3-days)
Birthday Leave (1-day)
Examination Leave (1-day)
National Service Leave
Off-In-Lieu to credit if Public Holiday falls on aSaturday.
Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident)
Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions).
Salary increments after successful confirmation based on individual’s performance.
Opportunity of career growth

5-daysworking

Nearest MRT:MacPherson Exit B