Maintenance & Operation Manager

Coffee Atelier is a premium specialty coffee equipment and FMCG distribution company, founded in 2018. We partner with leading global brands to bring premium coffee equipment, technology, and services to the specialty coffee industry across Egypt. As we continue to grow, we're looking for a Maintenance & Operations Manager to lead our maintenance operations and service fleet, ensuring our customers receive world-class technical support and reliability.

What You'll Do Develop, implement, and monitor preventive and corrective maintenance plans for all customers

Analyze maintenance costs and identify opportunities for cost reduction and optimization

Monitor expenses and investigate unusual service activities

Maintain accurate records for machines and maintenance history

Lead, supervise, and develop the maintenance teams

Allocate tasks and ensure effective team productivity and performance

Coordinate with Procurement, Warehouse, Sales, Operations, Finance, HR, and other departments regarding requirements

Manage relationships and coordinate with customers

Respond effectively to machine breakdowns and operational emergencies

Prepare regular performance, maintenance, and cost reports

Develop and maintain fleet service procedures and maintenance standards

Ensure proper documentation and control of all service expenses and activities

Manage and oversee the daily operations of the company's fleet

What We're Looking For Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, or a related field

5–8 years of experience in maintenance management, fleet management, or technical operations, with proven experience managing teams

Strong analytical skills, with the ability to track costs, KPIs, and service performance

Solid understanding of preventive/corrective maintenance systems and fleet service standards

Excellent leadership, organizational, and cross-department coordination skills

Strong customer-facing and communication skills

Proficiency in maintenance/fleet management software and reporting tools is a plus

Ability to respond quickly and effectively under pressure during breakdowns or emergencies

CRM / ERP system knowledge.