Multilingual Service Desk Analyst (Finnish) to Philippines

CGI Suomi OyHelsinkijoblyfipaskelbta 2026-08-20

Position Description Relocation Opportunity: Yes – International hires welcome!

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. Service Desk Analyst will be supporting multiple Retail accounts.

This role reports to the office and will be based in CGI Philippine Global Delivery Center (Taguig City, Philippines).

Your future duties and responsibilities • Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties • Supports Service Request Management and Service Restoration Management Level

Proficient in written and verbal communication in English and Finnish language • Keen attention to detail • Proficient computer and technical skills • Solid analytical and problem solving skills • Good process mapping ability • Proactive, service minded and able to multi-task • Good interpersonal skills (empathy, verbal dexterity, etc.) • Bachelor's degree in any field • Must be flexible with working schedule.

What do we offer? • Relocation package for international candidates (including flight and accommodation) on 1st month • Processing of visa and work permit • Career development in a multinational company • Modern working environment • Cultural interaction

Successful candidates will enjoy these benefits when you join CGI: • Share Purchase Plan (SPP) • Profit Participation Plan (PPP) • Provident Fund • Leave entitlements • HMO coverage with acclaimed hospitals and clinics • Extended HMO coverage • Group life insurance • Health and wellness programs • Member Referral Program • Special Meal Allowance • Global Member Assistance Program (MAP) • Health and Wellness Program • Oxygen • Corporate Social Responsibility Program

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Multilingual Service Desk Analyst (Finnish) Job Description The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. Service Desk Analyst will be supporting multiple Retail accounts. This position will be located in Taguig, Philippines.

Required qualifications to be successful in this role • Proficient in written and verbal communication in English and German language • Keen attention to detail • Proficient computer and technical skills • Solid analytical and problem solving skills • Good process mapping ability • Proactive, service minded and able to multi-task • Good interpersonal skills (empathy, verbal dexterity, etc.) • Bachelor Degree in any field • Must be flexible with working schedule

Behavior • Customer Orientation • Customer Responsiveness • High Impact Communication

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Ensemble, en tant que propriétaires, mettons notre savoir-faire à l’œuvre.

La vie chez CGI est ancrée dans l’actionnariat, le travail d’équipe, le respect et un sentiment d’appartenance. Chez nous, vous pourrez exploiter votre plein potentiel parce que…

Nous vous invitons à devenir propriétaire dès le jour 1 alors que nous travaillons ensemble à faire de notre rêve une réalité. C’est pourquoi nous nous désignons comme associés de CGI, plutôt que comme employés. Nous tirons profit des retombées de notre succès collectif et contribuons activement à l’orientation et à la stratégie de notre entreprise.

Votre travail crée de la valeur. Vous élaborerez des solutions novatrices et développerez des relations durables avec vos collègues et clients, tout en ayant accès à des capacités mondiales pour concrétiser vos idées, saisir de nouvelles opportunités, et bénéficier d’une expertise sectorielle et technologique de pointe.

Vous ferez évoluer votre carrière en vous joignant à une entreprise bâtie pour croître et durer. Vous serez soutenus par des leaders qui ont votre santé et bien-être à cœur et qui vous permettront de saisir des occasions afin de parfaire vos compétences et élargir les horizons.

Joignez-vous à nous, l’une des plus importantes entreprises de conseil en technologie de l’information (TI) et en management au monde.