Operations manager

Role Summary

CGi is hiring anOperations Manager to lead project delivery, field service, technical sales, andoperational and financial performance across Southeast Asia. The role willoversee waste gas treatment, fab-support solutions, sub-fab systems, complianceretrofits, and lifecycle services, ensuring safe execution, high servicequality, customer satisfaction, revenue growth, healthy cash flow, andsustainable business growth.

Key Responsibilities

• Lead day-to-day operations for projects, fieldservice, maintenance, and lifecycle support across Southeast Asia.
• Plan manpower, schedules, tools, materials,subcontractors, and logistics to meet project and service commitments.
• Ensure work is delivered safely, on time, withinbudget, and in accordance with quality, regulatory, and customer requirements.
• Oversee installation, commissioning, preventivemaintenance, troubleshooting, upgrades, and compliance retrofit activities.
• Establish and monitor operational KPIs coveringsafety, schedule adherence, service response, quality, cost, productivity, andcustomer satisfaction.
• Manage operational risks, resolve deliveryissues, and implement corrective and preventive actions.
• Build and develop a capable operations teamthrough coaching, performance management, and workforce planning.
• Coordinate closely with sales, engineering,procurement, finance, and customers to ensure effective handover and execution.
• Maintain strong customer relationships, leadoperational reviews, and support service renewals and account growth.
• Lead technical sales activities, includingopportunity qualification, solution development, proposals, costing, commercialnegotiations, and order conversion.
• Own revenue forecasting and performance,coordinating with sales, project, service, and finance teams to achieve revenueand margin targets.
• Manage billing milestones, invoicing,receivables, collections, working capital, and cash-flow forecasting to supporttimely cash conversion.
• Drive process standardisation, cost control,productivity improvements, and accurate operational reporting.

Qualifications

• Degree or diploma in Engineering (Chemical,Mechanical, Electrical) or a related discipline.
• At least 7 years of relevant experience inoperations, project delivery, field service, or maintenance, includingexperience leading teams.
• Strong understanding of wafer fabrication andhigh-tech industry support equipment, such as abatement systems, processchillers, vacuum pumps, heaters, gas and chemical systems, and facilitiesservices.
• Preferred: Hands-on field or operationalexperience in one or more of the following areas:
• Airpollution control equipment and scrubbers
• Pumpsand chillers
• Gasand chemical supply equipment
• FacilitiesM&E, HVAC systems, and related services
• Demonstrated ability to manage budgets,resources, schedules, subcontractors, and multiple concurrent workstreams.
• Proven experience in technical sales, commercialproposals, revenue forecasting, margin management, invoicing, collections, andcash-flow control.
• Sound knowledge of workplace safety, qualitymanagement, regulatory compliance, and risk control.
• Strong leadership, communication, stakeholdermanagement, negotiation, and problem-solving skills.
• Customer-focused, results-driven, and able tomake sound decisions in a fast-paced regional environment.
• Proficiency in CRM, ERP, service-management, andreporting tools is an advantage.