Logistics Operations Supervisor East Africa
Job description:
Main areas of focus and accountability of the role :
Logistics Operations Management: • Supervise and Oversee the execution of all Project Logistics Operations from Origin through transit to final destination ensuring milestones are achieved within agreed timelines. • Lead Project planning meetings and operational reviews to ensure alignment on project logistics operations deliverables. • Manage and identify operational risks and implement mitigation measures to prevent delays, disruptions, or additional costs. • Ensure all operational activities comply with CEVA policies, client requirements, local regulations, and international trade requirements. • Review shipping and commercial documentation to ensure completeness, accuracy, and compliance before operational execution. • Collaborate with internal teams, suppliers, government agencies and other stakeholders to optimize and facilitate smooth logistics processes and execution.
Customer Relationship Management: • Act as the first line escalation point for operations and customer service matters and inquiries related to Project logistics. • Build and maintain strong customer relationships through regular engagement and proactive communication. • Lead customer meetings, operational reviews, and project progress discussions. • Manage customer complaints, service issues, and escalations to ensure prompt resolution. • Identify opportunities to enhance customer satisfaction and expand business opportunities within existing accounts. • Conduct regular customer visits and prepare comprehensive visit reports and action plans.
Team Leadership and Performance Management: • Supervise and provide day-to-day leadership to Project Logistics Operations Administrators and Coordinators. • Allocate workload effectively across the team based on operational priorities and resource availability. • Coach, mentor, and develop team members to improve productivity, service delivery, and professional growth. • Monitor individual and team performance against agreed KPIs and service standards. • Conduct performance reviews, provide regular feedback, and identify training requirements. • Ensure staff compliance with company procedures, attendance requirements, and operational standards.
Operational Compliance, Quality Assurance, Data Governance & Reporting: • Review all project files managed by Project Coordinators to ensure completeness, accuracy, compliance, and timely execution of operational requirements. • Monitor File Openings, documentations and File closing of all project coordinators as per the required standards and timelines • Validate shipping documentation, customer instructions, and regulatory requirements, providing guidance on any gaps, risks, or corrective actions required. • Monitor customer account onboarding and operational setup processes to ensure all contractual, compliance, and operational requirements are fulfilled before execution. • Ensure Project Coordinators accurately capture date in a timely manner in the Transport Management Systems and other business systems to support operational integrity, financial accuracy, and management reporting. • Own data quality, compliance, and reporting governance within the Project Logistics function by proactively identifying and resolving data discrepancies and process gaps. • Monitor and analyze key operational and commercial KPIs, including On-Time Delivery (OTD), Gross Revenue (GR), Net Revenue (NR), Work in Progress (WIP), Accruals, Volumes, Profitability, Billing Timeliness, and Customer Service performance. • Leverage Power BI dashboards and reporting tools to identify trends, operational risks, service failures, revenue leakage, and opportunities for continuous improvement. • Act as the focal point for reporting requirements, dashboard enhancements, and collaboration with Business Process & Systems (BPS) teams to strengthen operational and commercial visibility and support data-driven decision-making.
Financial Management: • Review operational costs and ensure accurate revenue capture on all project files. • Verify timely and accurate billing of customers and recovery of all chargeable services. • Monitor project profitability through cost tracking and margin analysis. • Ensure additional costs and variations are communicated, approved, and invoiced promptly. • Support credit control efforts to ensure collections remain within agreed credit terms. • Assist management in preparing quotations, budgets, and operational cost estimates for project opportunities.
Adhoc Duties: • Performs any other duties that may from time to time be assigned by the line Manager and dotted Line Managers
Direct reports of the role:
• Project Logistics Operations Manager • Project Logistics Operations Senior Manager (Dotted Line)
Education & Qualifications: Essential: Bachelors degree in Transport & Logistics Management or any other related course. Desirable: A Professional qualification in Clearing and Forwarding, Project Management or Supply Chain Management is advantageous
Experience:
• A minimum of Five (5) years working experience in logistics operations, customer service, or project logistics operations. • A minimum of Two (2) years working experience in a supervisory or team leadership position. • Experience managing complex project cargo movements and customer accounts. • Proven experience coordinating cross-functional logistics operations.
Specialist Knowledge & Skills:
• Strong organizational and multitasking skills with attention to detail. • Excellent communication and interpersonal skills. • Proficiency in logistics management software and tools. • Knowledge of international shipping regulations and procedures is an advantage. • Ability to work under pressure and meet tight deadlines. • Problem-solving and strong analytical skills to address operational challenges effectively. • Excellent presentation skills is important for collaborations with key clientele and other key stakeholders. • Negotiation and conflict resolution skills.
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