Operations Officer

Key responsibilities

1. Fund and Client Support

• Coordinating with clients, fund administrators, custodians, banks, brokers, auditors, corporate secretaries, tax agents and other service providers.
• Supporting client and investor onboarding, including collection, review and submission of KYC documents and supporting information.
• Assisting clients with the preparation of payment instructions to banks, including providing relevant payment details, checking operational information for completeness, and coordinating follow-up with banks, custodians, administrators or clients where required.
• Assisting with investor subscription, redemption, transfer, distribution, cash proceeds and contract note follow-up matters.
• Supporting client queries and operational coordination where investors require information on distributions, redemption proceeds, cash movements, payment status or related documentation.
• Maintaining records of key fund matters, investor communications, operational instruction sand outstanding follow-up items.
• Placing trade instructions with banks, brokers or custodians based on instructions received from the RM / investment manager, and following up on trade execution, settlement, confirmations and related operational matters.
• Assisting with client and investor onboarding reviews, including KYC documentation, accredited investor checks, source of wealth / source of funds review and screening follow-up.

1. Reporting / Operations /Administration

• Supporting onboarding of banks, brokers, custodians, relationship managers and external counterparties.
• Preparing and coordinating account opening, account maintenance, authorized signatory updates, trading authority, LPOA, SFTP / data feed access and reporting access arrangements.
• Acting as a point of contact between fund administrators and investors for new subscriptions into the company’s sub-funds.
• Assisting with investor onboarding into the fund administrator’s onboarding process, including coordination of subscription documents, KYC information, supporting documents and follow-up queries.
• Coordinating with investors, fund administrators and internal stakeholders to ensure subscription onboarding matters are followed up and completed.
• Liaising with technology vendor and other reporting platforms or service providers on reporting access, SFTP setup, data feeds and consolidation matters.
• Acting as a central point of coordination between management, clients, fund administrators, banks, brokers ,custodians, auditors, compliance consultants and other service providers.

1. Ad-hoc / operational projects

Assist with operational initiatives such as process improvements, document template standardization, vendor onboarding, and office set-up changes. Provide ad-hoc administrative support to investment/operations/compliance teams as assigned.

Requirements

Diploma or Degree with relevant experience in administration/office management; experience in an MFO, asset management, financial services, accounting, legal, or professional services environment is preferred. Strong attention to detail and accuracy (especially for schedules, documentation, and numbers). High integrity and discretion; comfortable handling confidential information. Strong multitasking, prioritization, and follow-through skills in a fast-paced, high-accountability setting. Proficient in Microsoft Office (Excel, Word, Outlook).