Professional Services Project Coordinator
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
As a Cato Professional Services Project Coordinator , you will be a trusted advisor to our customers to help see them through their SASE transformation journey. You will provide technical guidance and direction to ensure the Cato SASE solution's smooth and successful implementation.
Curiosity – You have a desire to truly understand our customers' business needs.
Creativity – You can find a sustainable path to yes.
Empathy – You connect at a human level with our customers, and you genuinely care
Responsibilities:
Own and manage a portfolio of Professional Services engagements
Monitor incoming Professional Services opportunities and prioritize conditional order requests when required
Assign Professional Services resources to closed opportunities and coordinate internal handoffs
Lead engagement initialization activities for customers and partners
Communicate project scope, timelines, deliverables, engagement expectations, engagement terms, and available service hours
Serve as the primary point of contact for a portfolio of customer projects throughout the delivery lifecycle
Provide proactive engagement status reporting and updates to external and internal stakeholders
Track service consumption and notify stakeholders when engagements approach utilization thresholds
Identify inactive or stalled engagements and proactively engage stakeholders to drive progress
Coordinate internal resource allocation and confirm ownership across teams
Review and approve timecards while ensuring milestones and engagement closures remain on track and within budget
Act as the first point of contact for customer escalations within the portfolio of engagements
Drive stakeholder alignment through clear, structured, and proactive communications
Identify process inefficiencies and recommend improvements to enhance delivery effectiveness and scalability
Support customer satisfaction initiatives and help drive customer experience improvements
Assist with contractor coordination and capacity management initiatives to support scaling of the organization
Requirements :
3+ years of experience in resource coordination, project administration, professional services operations, customer success operations, or a related role
Experience coordinating multiple concurrent customer-facing projects in a fast-paced technology environment
Strong organizational and time-management skills with the ability to manage competing priorities
Excellent written and verbal communication skills with the ability to engage effectively with stakeholders
Experience working cross-functionally with Sales, Customer Success, Services, and Operations teams
Strong attention to detail and ability to maintain accurate records, reporting, and documentation
Ability to proactively identify risks, escalate issues, and drive resolution
Experience with project management, CRM, and collaboration platforms
Ability to travel up to 10-15% for team and company events
Professional Services, SaaS, networking, or cybersecurity industry experience is highly desirable
Comfortable working within a geographically distributed and diverse global organization
Solid command of the English language (written and spoken); additional language skills are a plus
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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