Senior Team Lead, Operations

We are seeking a Senior Team Lead, Operations to join Capital Human Resource Management Pte. Ltd in a full-time capacity, based in the East/West Region. This is a strategic leadership position within our Operations team, where you will oversee production, planning and scheduling functions to ensure optimal efficiency and operational excellence. As Senior Team Lead, you will play a crucial role in driving operational performance, managing team dynamics, and implementing best practices across our manufacturing and logistics operations. This role is instrumental in achieving our organisational goals and maintaining our competitive edge in the manufacturing, transport and logistics sector.

Key responsibilities Supervise shift operations or act as a dedicated business support specialist to ensure the program meets delivery timelines, SLA tracking, and KPI expectations.

Coordinate day-to-day business support, acting as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.

Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.

Support start-ups, volume ramp-ups, and process change requests, including User Acceptance Testing (UAT) and hyper-care phases.

Take necessary disciplinary actions on staff and manage shift-level conflict resolution.

Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.

Own operational reporting workflows, automating daily/weekly performance reports using advanced Excel functions.Prepare reports on operational performance and present findings to senior management

What we're looking for Advanced Microsoft Excel skills (Power Query, macros) and ability to navigate ERP/WMS platforms deeply.

Strong documentation skills for SOP drafting and compliance evidence gathering.

Demonstrated ability to supervise a team, deal with staff firmly but fairly, and maintain a high-performance shift culture.

Diploma or Degree in Logistics, Supply Chain, Business, or Industrial Engineering.

3 to 5 years of relevant experience in contract logistics, shift supervision, or operational business support.

Exposure to Lean/Kaizen methodologies and basic continuous improvement tools.

We regret that only shortlisted candidates will be notified. Your profile will be kept in our database for future career opportunities. We wish you all the best in your job search. Hou Shenglong Kyan Registration No.: R1435754 EA License No.: 19C9570