WORKSHOP CONTROLLER (AUTOMOTIVE SALES)

JOB TITLE WORKSHOP CONTROLLER (AUTOMOTIVE SALES)

NATURE OF JOB FULL TIME

SALARY KSHS.40000-50,000

JOB LOCATION KITALE

DUTIES AND RESPONSIBILITIES

• Coordinate preparation of accurate vehicle repair estimates
• Support the service advisor team with on-site advice to customers on issues of concern to ensure customers are assured of quality service within agreeable timelines;
• Coordinate Warranty/Policy cases to ensure that they are handled appropriately.
• Provide Leadership and support to other technicians in problem analysis and resolution
• Monitor productivity and efficiency, follow up and sign off job cards and ensure quality work.
• Ensure Service Advisors receives frequent updates on vehicle repair progress as well as any variations in repair estimates, for prompt communication to the customer.
• Report all incidents and near misses to the Workshop Manager and HR office and lead the incidence investigation process.
• Ensure that all special tools, Shared Hand tools, workshop manuals and workshop equipment are maintained in good working condition, cleaned and kept in a safe storage area for overnight stay or when not in use.
• Review work in progress and new bookings every morning to ensure that manpower is allocated appropriately.
• Train and instruct employees in the respective shop.
• Follow up on sublet repairs for urgent delivery and ensure that quality sublet work has been performed.
• Ensure compliance with Internal Control Procedures & Workplace Organization (5S)
• Advice customers through service advisors on the reparability of their vehicles, as well as time required without compromising on the company policy, to ensure minimal complaints from customers;
• Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers;
• Any other duties which may be assigned from time to time

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Automotive Engineering
• Minimum 5 years of relevant experience in the automotive industry
• At least 2 years of experience in a supervisory or team-leadership role, preferably within a dealership/workshop environment
• Proven experience in workshop operations, vehicle diagnostics, repair planning, and quality control
• Strong customer-service and complaint-resolution skills.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.