customer service supervisor (except financial services)
Education:
Secondary (high) school graduation certificate.
Work setting:
Education.
Tasks:
- Co-ordinate activities with other work units or departments.
- Establish work schedules and procedures.
- Examine and verify the accuracy of work .
- Conduct performance reviews.
- Co-ordinate, assign and review work.
- Supervise office and volunteer staff.
- Oversee the preparation of reports.
- Oversee development of communication strategies.
- Evaluate work environments, programs and procedures to control, eliminate, and prevent disease or injury.
- Manage contracts.
- Establish and implement policies and procedures.
- Work with minimal supervision.
- Answer electronic enquiries.
- Provide customer service.
- Advise senior management.
- Set up and maintain manual and computerized information filing systems.
- Plan and organize daily operations.
- Evaluate daily operations .
- Coordinate the flow of information within the team.
Computer and technology knowledge:
- MS Excel.
- MS PowerPoint.
- MS Windows.
- MS Word.
- MS Outlook.
- Google Docs.
Area of work experience:
- Reports and records.
- Charts, tables, graphs and diagrams.
Work conditions and physical capabilities:
- Attention to detail.
- Fast-paced environment.
- Tight deadlines.
- Work under pressure.
- Repetitive tasks.
- Ability to work independently.
Personal suitability:
- Client focus.
- Excellent oral communication.
- Ability to multitask.
Screening questions:
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Experience:
1 year to less than 2 years.
Other benefits:
- Free parking available.
- On-site daycare available.
Support for newcomers and refugees:
Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
Support for Indigenous people:
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .