Court Supervisor (Padel & Lifestyle)

Requirements:

• Diploma or Bachelor’s degree in Sport Management, Hospitality, or related fields.
• Minimum 2 years of experience in sport operations, preferably in padel, tennis, or similar racket sports.
• Strong interest and understanding of padel, ideally an active player or someone who follows the sport closely.
• Good knowledge of padel court operations, match formats, and basic equipment handling.
• Excellent communication and customer service skills, with a friendly and energetic approach.
• Detail-oriented, proactive, and calm in handling operational challenges.
• Willing to work in shifts, including weekends and public holidays.

Job Descriptions:

• Ensure smooth daily operations, including court bookings, member arrivals, and facility readiness.
• Supervise all F&B areas, merchandise counters, waiting lounges, restrooms, and other public spaces.
• Lead daily on-shift staff such as court attendants, cashiers, cleaning crews, and security personnel.
• Prepare weekly staff schedules and manage shift rotations efficiently.
• Conduct daily briefings and ensure all operational tasks are performed according to SOP.
• Check court conditions, loan rackets, and supporting equipment before operations start.
• Coordinate with the maintenance team for any facility issues or repairs.
• Welcome and assist members and walk-in guests in a friendly and professional manner.
• Handle customer feedback or special requests, escalating to the Manager when necessary.
• Educate customers about court rules, schedules, and ongoing events.
• Support event execution such as tournaments, coaching clinics, and promotional activities.
• Provide event reports and documentation to management.
• Maintain venue appearance to align with brand standards and aesthetics.
• Record daily staff attendance, facility incident reports, and stock updates (merchandise, sports equipment, etc.).
• Prepare daily operational reports for management review.

Skills: Performance Management, Key Performance Indicators (KPI), Business Process Optimization, Operational Strategy