Product Lead Customer Profiling
Top of Minds EN
Product Lead Customer Profiling
- Consumer - Utrecht - Minimum of 7 years' experience
About bol.com
With 13 million active customers, bol.com is by far the most popular online store in the Netherlands and Belgium. Their extensive range boasts more than 33 million items, from e-books to garden furniture, from drones to home accessories. Today, shopping at 'de winkel van ons allemaal' (everyone's store) is easier and more accessible than ever. Products can be ordered in a few clicks and delivered soon after. But bol.com is more than just an online store. It is also a retail technology platform for 47,000 external retailers to sell their products.
In 2020, bol.com posted a record turnover of 4.3 billion euro-a whopping 70 percent increase compared to the previous year. At peak times, the online store processed as many as 700 (!)) orders per minute. And yet, bol.com's growth isn't even close to done. The company wants to keep expanding, the faster the better. That is why they are continuously working to improve propositions, attract new talent, and scale up logistics.
The driving force behind that rapid growth is the fact that bol.com knows their customers inside out. The company does everything in its power to quickly guide every visitor to the perfect product for them. The ultimate goal is to understand exactly what customers are looking for-sooner and better than they do themselves . That way, bol.com can provide relevant information and an unparalleled shopping experience.
Vacancy: Product Lead Customer Profiling
The Product Lead Customer Profiling will head up the Know the Customer Team. They will lead the development of data products and models that enable more relevant and meaningful customer journeys. The Product Lead will manage three Product Owners and report to Tim Langen, who is ultimately responsible for all product teams within Customer Core Technologies.
The Product Lead Customer Profiling will h...