Brand Experience Intern

Responsibilities:

Serve as the first point of contact for prospects and leads, managing inquiries via phone, email, and social media

Engage with clients to understand their needs.

Uphold brand standards and ensure that every customer touchpoint, from initial contact to project completion, reflects the brand image of BOG Interiors.

Communicate the company's value proposition to clients effectively.

Support the engineering of brand perception and customer experience in line with the brand’s promise.

Troubleshoot and resolve client complaints promptly and professionally.

Support the delivery of post-service surveys to gather and analyze customer feedback about their experience.

Track key performance metrics and use customer feedback to recommend areas for service improvement.

Requirements:

Bachelor's degree in Mass Communication, Marketing, Public Relations, Business Administration, or other related field.

1-2 years of experience in strategic communication, branding, traditional and digital marketing, public relations, and customer service.

Strong verbal and written communication skills.

High emotional intelligence in relating with clients and resolving issues.

Proficiency in the use of social media platforms (Instagram, Twitter, Facebook, TikTok, LinkedIn) for brand positioning and digital marketing.

Ability to create engaging content for different online platforms.

Knowledge of SEO and SEM is a plus.

Basic photography and videography skills are desirable.

Technical Skills:

Problem-solving abilities, resourcefulness, and strong analytical skills to resolve client issues efficiently.

Attention to detail with the ability to maintain accurate records and ensure brand consistency.

Team collaboration: Willingness to work closely with other team members to resolve issues and improve processes.

Able to use Canva, Hootsuite, and relevant AI tools.