Call Center Officer

Responsibilities:

Customer Engagement & Verification

Confirm and validate customer information from the assigned data pool to ensure accuracy. Follow up with interested customers to address inquiries and guide them through the decision-making process. Cross-Functional Collaboration Work closely with the After-Sales Team to resolve customer issues promptly and effectively Partner with the New Media Team to leverage digital platforms for customer outreach and engagement. Coordinate with the B2B and B2C Departments to align call center efforts with broader business strategies. Serve as the liaison between the call center and other departments, ensuring smooth data and communication flow.

Performance Optimization

Monitor call center metrics to ensure performance goals are met, with particular attention to the 25% conversion rate target Analyze performance data, identify trends, and implement strategies to drive improvements.

Operational Excellence

Ensure accurate and timely transmission of verified customer data to relevant teams Uphold company policies and maintain high standards for customer service and quality assurance

Requirements:

A minimum of 2 years of experience  A minimum of a degree in a related field Previous experience in a customer support role Strong phone and verbal communication skills, along with active listening Customer focus and adaptability to different personality types