Customer Quality Engineer

Your tasks

•Take response for customer feedback and complain activity. •Check & Investigate NCR report from customer firstly before issue RMA document number to customer •Operate and planning follow to RMA system. (such as RMA procedure, SAP, Service and Repair system.) •Interacts with customers when need more information for analysis and detail the source of the failure •Pre-Analyze the failure and problems caused from return product from customer •Lead to internal team for corrective action and preventive action, 8D report within period. •Co-operate with related section about analysis result (investigate cause & leakage cause, take CA/PA). •Review and ensure the failure analysis report before provide to customer •Interact with material manufacturing for finding the real root cause such as EOS, raw material quality •Support for organize the Rework & Repair on the return products from customer •Summarize the daily / weekly report customer feedback and complain status. •Prepare document and line preparation to support internal and external including customer audit. •Drive team to meet company KPI and department KPI. •ESD awareness and maintain good housekeeping of working area audit and control. •Follow company’s quality policy (ISO9001 / 13485 / 16949) environmental policy (ISO14001) and safety. •Performed on any job assign by superior.

Requirements

1. Bachelor's degree in Engineering, preferably in Industrial Engineering, Electrical Engineering, Electronics Engineering, or a related field.
2. Good command of English, both spoken and written. Knowledge of Japanese is an advantage.
3. Experience in Customer Quality, Quality Assurance, Quality Engineering, or a related position in the electronics or manufacturing industry is preferred.
4. Knowledge of 8D Problem Solving, NCR, RMA, and quality improvement tools.
5. Knowledge of customer complaints handling, failure analysis, root cause analysis, and corrective and preventive actions (CAPA).
6. Good analytical, problem-solving, communication, and coordination skills.
7. Ability to work effectively with customers and cross-functional teams to resolve quality issues.
8. Knowledge of SAP or other ERP systems is an advantage.