Night Shift Front Office – Male
Position: Night Shift Front Office Staff Gender: Male Location: Bayside Hotel Sanur
Job Description:
- Handle check-in and check-out during the night shift.
- Welcome and assist guests with a friendly and professional attitude.
- Handle guest requests, questions, and complaints during the night.
- Monitor hotel access, lobby, and common areas during the shift.
- Assist guests with room access, keys/cards, and basic hotel information.
- Monitor and update reservations in the PMS system.
- Coordinate with Housekeeping, Maintenance, and Management when required.
- Handle basic cash/payment transactions and prepare night-shift reports.
- Conduct a proper handover to the morning Front Office team.
- Ensure the reception area is clean, organized, and secure.
Requirements:
- Male, preferably 20–35 years old.
- Previous Front Office/hotel experience is preferred.
- Able to work night shifts.
- Good communication and basic English.
- Familiar with WhatsApp and basic computer operations.
- Responsible, alert, honest, and able to work independently.
- Able to handle guest situations calmly and professionally.
Skills: Hotel Reception, Conference Reception, Microsoft Office, Reception Consultation, Problem Solving, Customer Engagement, Scheduling, Customer Service, Restaurant Reception