Villa Supervisor Ubud

Job Description

• Oversee and manage the daily operations of multiple villas/properties within the assigned area
• Ensure all properties achieve company standards in service, cleanliness, maintenance, and guest satisfaction
• Monitor operational performance, occupancy, revenue, and profitability of each property
• Lead, supervise, and develop Villa Managers, Supervisors, and operational teams
• Conduct regular property inspections and audits to ensure compliance with company policies and procedures
• Analyze operational reports and implement strategies to improve efficiency and performance
• Coordinate with departments such as Reservations, Sales & Marketing, Finance, and Human Resources
• Handle escalated guest complaints and ensure timely resolution
• Manage staffing requirements, recruitment, training, and employee performance evaluations
• Prepare budgets, control operational costs, and maximize revenue opportunities
• Ensure all properties comply with local regulations, safety standards, and company requirements
• Support business expansion, property openings, and special projects as assigned by management

Qualifications

• Minimum Bachelor's Degree in Hospitality Management, Business Administration, or a related field
• Minimum 5–10 years of experience in hospitality, villa management, hotel operations, or a similar leadership role
• Proven experience managing multiple properties or teams is highly preferred
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Strong understanding of villa/hotel operations, guest service, and property management
• Able to analyze operational and financial reports
• Proficient in Microsoft Office and property management systems
• Able to work under pressure and manage multiple priorities effectively
• Strong organizational and time-management skills
• Fluent in English, both written and spoken
• Possess a valid driver's license and willing to travel between properties
• Honest, disciplined, proactive, and results-oriented
• Based in Bali

Benefits

• Competitive salary
• Performance-based incentives and bonuses
• BPJS Kesehatan & Ketenagakerjaan
• Career growth opportunities within the company

Skills: Hotel Security, Hotel Management, Leadership, Hotel Cleaning, Customer Service