Operations Support Supervisor

Purpose A cross-trained supervisor who provides coverage for Shift Supervisor, Customer Concierge, and Office Admin, and can independently manage operations when required.

Main Responsibilities:

• Cover Shift Supervisor – 2 days/week
• Cover Customer Concierge – 2 days/week
• Cover Office Admin – 1 day/week
• Handle special projects / operational support – 1 day/week
• Delegate tasks and manage team priorities.
• Handle routine operational and customer issues independently.
• Make operational decisions with the same authority as the Shift Supervisor when covering the SS role.
• Escalate major or sensitive issues to the Senior Operations Manager.

Requirements:

• Strong leadership and communication skills.
• Good time management and prioritization.
• Able to work independently and take ownership.
• Cross-trained across operations, customer service, and administration.

Reports to Senior Operations Manager

Skills: Microsoft Excel, Teamwork, Administration, Microsoft Office, Public Speaking, Scheduling, Customer Service, Microsoft Word, Communication Skills, Communication