E-commerce Specialist ( Focus Airbnb )
E-Commerce
Reservation Officer (OTA Focus)
Key Responsibilities:
- Manage and process reservations from Online Travel Agency (OTA) platforms, including Booking.com, Agoda, Expedia, and Airbnb.
- Monitor room availability, rates, and inventory across OTA channels.
- Update booking details, cancellations, modifications, and special guest requests accurately.
- Respond promptly to guest inquiries and reservation requests through OTA messaging systems.
- Coordinate with the Front Office and Housekeeping teams to ensure smooth guest arrivals and departures.
- Ensure all reservation records are accurate and up to date in the property management system (PMS).
- Monitor OTA performance and maintain high response rates and guest satisfaction.
- Resolve reservation issues and handle guest complaints professionally.
- Assist in optimising OTA listings to maximise occupancy and revenue.
- Prepare daily reservation reports and support revenue management activities.
Skills: Google Analytics, Airbnb, Digital Marketing, Meta Ads, Booking.com, Order Management, Google Ads, Microsoft Office, English Language, Microsoft Word, Store Operation, Teamwork, Customer Service