Restaurant Manager
- About the Role
The Restaurant Manager is responsible for ensuring consistent, high-quality customer experience across all outlets by building strong operational systems and developing capable supervisors/PICs.
- Key Responsibilities
Manage overall cafe operations across all outlets (dine-in & online orders)
Ensure smooth service flow and eliminate operational bottlenecks
Monitor outlet performance through reports and site visits
Identify operational issues and implement effective solutions
Develop and coach outlet supervisors/PICs as frontline leaders
Ensure PIC coverage and decision-making capability in each outlet
Handle customer complaints and ensure timely resolution
Analyze customer feedback to improve service quality
Conduct regular service and cleanliness audits
Manage team discipline, grooming, and readiness
Collaborate closely with other departments for smooth operations and delivery performance
Use performance data for continuous improvement
- Qualifications
- Minimum 3–5 years of experience in F&B or service industry
- Understanding of excellent service sequence and kitchen operations
- Strong leadership and communication skills
- Experience in managing multi-outlet teams is a plus
- Able to handle complaints and operational issues quickly
- Service excellence mindset with strong problem-solving skills
- Proactive, organized, and detail-oriented in managing day to day task
📍 Location: Bali
Skills: Kitchen Supporting Design, Western Restaurant, Restaurant Management