Section Manager (Lingerie)

RESPONSIBILITIES

1. Generate Sales

• a) Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
• b) Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
• c) Actively implement sales promotions and follow the sales plan

1. Deliver Excellent Customer Service

• a) Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
• b) Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
• c) Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.

1. Use of Space and Department Presentation

• a) Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies
• b) Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
• c) Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department

1. Merchandises Management

• a) Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
• b) Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns
• c) Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
• d) Drives stock accuracy to deliver business availability targets

1. Drive In-store Operational Efficiency

• a) Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses
• b) Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
• c) Drives productivity and ensures efficient ways of working in the department

1. People Management

• a) Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior
• b) Deliver the performance review process and provide regular feedback to team
• c) Identify and develop talent through effective development planning and training
• d) Communicate effectively and engage team throughout the department and the company

Others

1. All other responsibilities as assigned by line manager and/or Management.

QUALIFICATIONS, EXPERIENCE & SKILLS

• More than 5 years work experience in Retail industry with supervisory and management experience
• Good supervisory and management skills in managing the team and driving performance
• Strong communication and interpersonal skills
• Ability to analyse, interpret and translate data into meaningful business information for developing action
• Positive and flexible to cope with constantly changing business needs