Service Desk – Registration processes

Axians is a brand of the VINCI Energies Group which is dedicated to the Information and Communication Technologies and to the challenge of Digital Transformation. We are a network of 210 operations with 10000 employees and present in 23 countries. Through human-centered methodologies, we answer to all the ICT needs with different solutions in telecoms infrastructures, cloud and datacenters, enterprise networks, digital workspace and data analytics. Cybersecurity is a high priority in all these areas. The best of ICT with a human touch

Responsibilities: Registration of various external stakeholders, as well as internal staff; Ensuring the correct applications registration process E2E; Assessing individual cases to ensure that they have been created in accordance with relevant standards requirements; Ensuring that issues on applications registration queries have been solved and if necessary, escalate system issue to the relevant IT team; Providing support to external stakeholders; Liaison with administrative and operation staff, as well as with different teams in the management and coordination of the different registration processes; Quality management and maintenance of registration data - data management within existing application registration profiles; Screening and verification of various confidential documents required as part of the established registration processes; Evaluating the overall work performed using the statistical data analysis tools; Ensuring the soundness of follow-up procedures, and that these are being correctly followed; Using sound judgement to escalate and request advice from management when the quality or quantity of work performed is below agreed thresholds; Acting as a principal contact for both internal and external queries relating to the Registration process; Supporting continuous improvement through identification and implementation of process improvements/simplifications in conjunction with the business requirements;

Technical Requirements : Experienced on registration processes or IAM EudraVigilance knowledge is a plus; Pharma company’s knowledge is a plus; IT backgound is a plus; Fluent English skills;

Behavioral profile: Attention to details Conflict management Reporting skills Time Management; Autonomy; Outstanding communication skills.