Customer Service and Sales
Your tasks
Able to perform various customer support, administrative, and clerical functions. Oversee administrative tasks, manage customer interactions, and support workshop operations to ensure smooth day-to-day operations and customer satisfaction.
- Serve as the first point of contact for customers via walk-ins, phone, or online inquiries to address their needs promptly
- Manage bookings, schedule jobs, and confirm appointments to ensure efficient workshop flow
- Explain workshop services, provide status updates, and deliver accurate quotations to customers
- Maintain high customer satisfaction and retention through effective communication and service
- Accurately maintain service records and invoices to support workshop administration
- Prepare quotations and invoices to facilitate billing and customer transparency
- Coordinate with detailers to track job progress and ensure timely completion
- Manage online marketing presence when required to support workshop visibility
- Assist in planning workshop workflow to optimize operational efficiency
- Provide administrative support to ensure smooth daily operations
- Promote add-on services such as maintenance packages to increase sales
- Support marketing campaigns including seasonal promotions and customer loyalty programs
- Encourage repeat business by maintaining long-term customer relationships
Requirements
Preferred competencies and qualifications
- Minimum O' Level or equivalent; Automotive or Business Administration background preferred
- Prior experience in automotive workshop, service advisor, or administrative roles is advantageous
- Proficient in MS Office and social media platforms to support administrative and marketing tasks
- Strong communication and interpersonal skills to engage customers and team members effectively
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Customer-focused with a positive attitude and problem-solving mindset
Other
Other Information
- 5-day work week, despite being in the automotive industry