Showroom Manager

Your tasks

•Meeting and greeting customers who enter the showroom in a welcoming and helpful way.

•Achieving the branch’s monthly targeted sales in accordance with the company’s goals by breaking down the targets / sales staff

•Clarifying company policies and ensuring their implementation through the sales team in the showroom.

•Setting and distributing targets per salesman within the showroom on a monthly & annually (including volume, and demo drives.), after finalizing Global showroom target.

•Responsible for All showroom related expenses and requests.

•Monitoring and analysing sales performance and customer feedback.

•Receiving cars belonging to the branch responsible for it and follow-up of their organization at the display according to mother company CI.

•Developing the skills of sales team and training them to gain customer satisfaction and trust and improve Sales Performance.

•Ensuring that the Displaying cars in a well-organized manner to attract customers.

•Study all the features of the cars offered to explain them to customers if necessary.

•Managing effective communication and building relationships with customers well to improve customer service, increase sales volume and improve effectiveness.

•Handle customer complaints and concerns in a professional manner.

•Collaborate with other departments to ensure smooth operations.

•Responsible for the vehicle display and maintaining the facility as per the company standards to avoid any problems or accidents.

•Coach sales team members to deliver a consistent standard of customer care, while taking actions to develop individuals for future growth within the organization.

•Follow up on potential customers and supervise the conversion of potential customers into actual customers in the branch.

•Supervising the use of Test Drive cars and training the sales team on that.

•Monitoring the cleanliness of cars and the cleanliness of the showroom daily.

•Measuring the performance of sales team according to the goals set for them on a regular basis.

•Follow up with the credit department to complete banking procedures for any instalment’s cars for customers.

•Follow up with the Finance Department to ensure that amounts are collected from customers before taking any procedures.

•Preparing different reports such as bookings report, refunds report, credit report, insurance report, sales report, etc.

Requirements

• Ideal Experience: Seven to Ten years of relevant work experience in similar industry (The candidates must possess relevant experience in the automotive industry, preferably with a background as an official dealer or importer).
• Job specific technical Skills:

o Excellent communication and negotiation skills o Strong customer skills and complain handling.

o Strong sales & Customer service skills o Listening skills and time management skills.

o Problem-solving skills to handle customer complaints, staff conflicts, and operational issues.

o Attention to detail & Time management skills.

o Management and Leadership & Coaching skills o Interpersonal skills.