Clinic Manager (Camden/Novena)
Privaloma:LeadPrincipal
- Full Clinic Operations Leadership
- Oversee end-to-end clinic operations including registration, nursing, diagnostics, and reporting
- Ensure smooth patient flow, service continuity, and overall operational efficiency
- Take full accountability for daily clinic performance and outcomes
- Staff Leadership & Workforce Management
- Lead and manage all clinic staff including operations and nursing teams
- Plan manpower deployment, rostering, and workload distribution
- Oversee staff performance, development, and disciplinary standards
- Service Quality & Patient Experience
- Ensure consistently high standards of patient care and service delivery
- Manage patient feedback, complaints, and service recovery cases
- Drive continuous improvement in patient experience and service excellence
- Corporate Health Screening Management (if needed)
- Oversee planning and execution of corporate screening programmes (onsite and in-clinic)
- Ensure readiness of manpower, equipment, and operational logistics
- Coordinate with sales and corporate teams for smooth delivery
- Operational Efficiency & Process Improvement
- Monitor clinic KPIs including waiting time, throughput, and productivity
- Lead implementation of workflow improvements and operational enhancements
- Ensure adherence to SOPs and standardised processes
- Inventory, Vendor & Resource Management
- Oversee clinic inventory, consumables, and equipment management
- Manage vendor relationships for procurement and maintenance
- Ensure cost efficiency and minimise operational wastage
- Compliance & Regulatory Governance
- Ensure full compliance with MOH regulations, PDPA, and internal policies
- Maintain audit readiness and complete documentation standards
- Enforce infection control, safety, and clinical governance standards
- Financial & Administrative Oversight
- Monitor clinic financial performance including revenue and operating costs
- Oversee budgeting, cost control, and resource optimisation
- Ensure accurate administrative reporting and documentation
- Health Screening Reporting & Data Oversight
- Oversee extraction and compilation of screening data from systems
- Ensure accuracy and completeness of daily, weekly, and monthly reports
- Validate operational reporting for management and corporate stakeholders