Student Success Manager

Key Responsibilities

Institutional Oversight

Oversee eCampus operations across several partner universities. Ensure quality, consistency, and compliance in digital academic services.

Team Leadership & Development

Directly manage and mentor  Student Support Supervisors and Student Success Coordinators (SSC) to achieve KPIs. Guide daily operations while fostering professional growth, accountability, and high team performance.

Standardization & Operational Efficiency

Develop/Improve and implement uniform processes and SOPs for SSC and eCampus team. Optimize workflows for student onboarding, academic readiness, and digital delivery.

Strategic Alignment & Planning

Collaborate with Astria leadership to align operations with long-term goals. Translate strategic priorities into actionable operational plans.

KPI & Performance Monitoring

Track and improve key metrics: enrollment, retention, graduation, tuition collection. Implement performance dashboards and proactive intervention plans for SSC teams.

Reporting & Communication

Compile and deliver detailed operational reports, including progress, risks, and recommendations. Promote internal transparency and data-driven decision-making.

Partner Relations

Build and maintain strong relationships with university partners. Address operational issues and coordinate institutional requests.

Budget Oversight

Support planning and management of operational budgets. Identify and implement cost-efficiency opportunities.

Cross-Functional Collaboration

Coordinate efforts with Academics, Admissions, Finance, and IT departments. Ensure a seamless student experience and service delivery.

Qualifications & Skills 

Education & Experience

Bachelor’s degree in Business Administration, Education, Project Management, or related field (Master’s preferred). 4–6 years of experience in program, academic, or operational management. Experience managing distributed or cross-institutional teams, preferably including SSC. Familiarity with LMS platforms (Moodle, Canvas), CRM systems, and student data tools.

Skills & Competencies

Proven leadership and coaching abilities with measurable results. Strong understanding of operational efficiency and digital academic service delivery. Excellent analytical skills for KPI tracking and performance evaluation. Exceptional communication, presentation, and stakeholder engagement abilities. Strong project management skills with experience leading strategic initiatives across teams.