MANAGEMENT EXECUTIVE

Job Summary:

We are seeking passionate and ambitious individuals to join our team as a Management Executive. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Service crew, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description: Your roles and responsibilities are as follows as a Management Executive:

• Welcome and host customers upon arrival to the restaurant.
• To deliver great and excellence customer service according to company standard.
• To serve and portion dishes quickly, efficiently systematically.
• Uphold quality, service & cleanliness according to company standard.
• Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer.
• Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation.
• Management of front desk reception operations by receiving incoming calls, emails and attending to customers.
• Management and updating of customer record within the Customer Relationship Management system (CRM).
• Proficient in management of Point of Sales (POS) system for keying in of items and bill closing.
• Perform daily closing on the POS system.
• Petty Cash Management.
• Planning and management of Part-timers’ roster and daily performance record.
• Event Planning and management.
• Effective communication between departments to ensure smooth daily operation.
• Management of official company email accounts by responding to customers’ email in a timely manner
• Lead and manage a team of Service crew during operation.
• Assist manager by getting involved in planning, organizing and execution of special events.
• Inventory management of alcohol and beverages in a consistent and timely manner.
• Reporting of month-end stock take of inventories to headquarters.
• Adhere to hygiene and safety standards.
• Adhere to company’s standard operating procedures.
• Any other appropriate duties and responsibilities as assigned.