FRONT DESK CLERK

Handle guest check-in and check-out procedures accurately and efficiently. Verify guest information, reservations, identification, and required documents. Process room payments, deposits, and other applicable charges. Provide guests with information regarding hotel facilities, services, room rates, and policies. Respond to guest inquiries, requests, concerns, and complaints professionally and promptly. Coordinate with Housekeeping regarding room availability, cleanliness, and room status.

Qualifications/Requirements: With experience in hotel front desk, customer service, or similar hospitality-related work is preferred. Good communication and interpersonal skills. Customer-service oriented, courteous, and professional. Basic computer knowledge and familiarity with reservation or hotel management systems is an advantage. Able to handle guest concerns calmly and professionally. Well-organized and attentive to details.