Customer Engineer - iTeam (New College Graduate)

Key Responsibilities Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment

Use digital analytics for troubleshooting 

Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]

Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

Coordinate and communicate directly with customers

Participate in projects/assignments in meeting organization goals

Fulfill additional duties, as assigned

Minimum Qualifications:  Bachelor's Degree in an Engineering discipline

0 - 1 year of experience in customer support, field service, or a related engineering or technical field

Ability to read and interpret electrical and mechanical schematics

Experience diagnosing and resolving basic technical challenges

Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics

Familiarity with hand tools and their appropriate usage, including digital multimeters

Effective written and verbal communication skills

Basic knowledge of Microsoft Excel, Word, and PowerPoint 

Able to travel upto 75% of the time to support overseas customers

Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols