travel agency manager
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Work setting:
- Willing to relocate.
- Relocation costs covered by employer.
- Travel agency.
- Cruise ship.
Tasks:
- Direct and control daily operations .
- Evaluate daily operations .
- Plan and organize daily operations.
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
- Determine merchandise and services to be sold.
- Implement price and credits policies.
- Develop and implement marketing strategies.
- Determine staffing requirements.
- Resolve issues that may arise, including customer requests, complaints and supply shortages.
- Recruit, hire and supervise staff and/or volunteers.
- Conduct performance reviews.
- Supervise office and volunteer staff.
- Supply information on package tour vacancies.
- Sell travel products and travel insurance.
- Pre-flight documentation.
- Co-ordinate activities with local tour guides or leaders of performance groups.
Computer and technology knowledge:
- Point of sale system.
- Database software.
- Adobe Acrobat Reader.
- Sabre.
- Central reservation system (CRS).
- Amadeus.
- Galileo.
Travel bookings:
- International travel.
- Domestic travel.
- Business travel.
Work conditions and physical capabilities:
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Attention to detail.
- Sitting.
Personal suitability:
- Analytical.
- Creativity.
- Efficiency.
- Goal-oriented.
- Hardworking.
- Positive attitude.
- Time management.
- Client focus.
- Efficient interpersonal skills.
- Organized.
- Patience.
- Ability to multitask.
Employment terms options:
- Evening.
- Morning.
Experience:
5 years or more.
Employment terms options:
- Day.
- Weekend.